Refund Policy

At iptv-wizard.com, we are committed to providing high-quality digital products and services to our customers. Due to the nature of our offerings, which include digital access and services that are immediately available upon delivery, our refund policy is subject to the following terms and conditions.

1. Non-Refundable Products

Once your access credentials have been generated and delivered, the product is considered consumed, and therefore, we cannot offer refunds. This is due to the fact that digital content and services cannot be returned, and once access is granted, it cannot be revoked or transferred.

2. Refund Eligibility

• Pre-Delivery Requests: If you wish to cancel your purchase before your access credentials have been generated, you may be eligible for a full refund. Please contact us as soon as possible at [email protected] to request a cancellation.
• Post-Delivery Requests: Once the access credentials have been generated and sent to you, the purchase is considered final. Refunds are not available after this point unless exceptional circumstances apply (e.g., duplicate charges).

3. 7-Day Refund Window

We understand that there may be circumstances where a refund is requested. Therefore, we offer a 7-day window from the date of purchase during which you may request a refund, provided the access credentials have not been generated and sent. To request a refund within this period, please email us at [email protected] with your order details.

4. Duplicate or Unauthorized Transactions

If you believe that a duplicate transaction or an unauthorized charge has occurred, please contact us immediately at [email protected]. We will investigate the matter and, if applicable, process a refund for the duplicate or unauthorized transaction.

5. Technical Issues and Service Disruptions

While we strive to provide an uninterrupted service, we recognize that technical issues or service disruptions may occur. If you experience a significant disruption that prevents you from accessing the service, please contact us to report the issue. We will assess the situation and, if appropriate, offer a refund or credit towards future service.

6. No Refunds After 7 Days

Any requests for refunds made after the 7-day period will not be honored. We encourage all customers to review their purchases carefully before finalizing the transaction. Our support team is available to assist with any questions or concerns you may have before making a purchase.

7. Exceptions

We reserve the right to make exceptions to this policy in extraordinary cases, such as system errors or billing mistakes. Any such exceptions will be handled on a case-by-case basis and are at the sole discretion of iptv-wizard.com.

8. Contact Information

For all refund requests, cancellations, or inquiries, please contact our support team at [email protected]. Be sure to include your order number and any relevant details to expedite the process.